SlotStars Casino Terms and Conditions

Welcome to Slot Stars. These Terms and Conditions govern your use of our website, our games and every service we provide, and by creating an account you agree to be bound by them in full. We at SlotStars are operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with our registered office at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Deposit and withdrawal processing across our platform is supplied by Skill On Net Limited, registered in the United Kingdom, Suite A, 4-6 Canfield Place, London NW6 3BT. Our operations are licensed and regulated by the Gambling Commission of Great Britain under account number 39326, and our games are RNG-certified by iTech Labs for fairness and randomness.

Eligibility and Account Registration

Access to Slot Stars Casino is restricted to residents of Great Britain only. We do not accept players from any other jurisdiction, and parts of our site may be blocked for visitors outside Great Britain. To complete SlotStars register procedures, you must be at least 18 years old, provide accurate personal details, and hold only one account with us. We reserve the right to request identity verification and a recent utility bill before any deposit or gameplay is authorised, and we may suspend or close an account that fails our checks.

• We require full legal name, date of birth and residential address at registration
• We verify every SlotStars casino login attempt against the details we hold on file
• We may ask for supporting documents at any stage, not only at withdrawal

Accessing Your Account

Your SlotStars login credentials are personal and confidential, and you must not share them with anyone. If you suspect unauthorised use of your SlotStars casino login, you must notify us immediately at support@slotstars.com. We provide a Slot Stars app for both iOS and Android devices, and our desktop and mobile browser platforms mirror the same account, balance and game library, so a SlotStars app login gives you access to everything available on the website.

Deposits and Currencies

Our default account currency is GBP, though your account currency will switch automatically to EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR or RUB if your first SlotStars casino deposit is made in one of those currencies; this list is non-binding and may change. All fees quoted in these terms are expressed in GBP. We accept Visa, Mastercard, Maestro, PayPal, Paysafe, Paysafecard, Apple Pay and wire transfer for every SlotStars deposit. Deposits are credited immediately upon confirmation from our payment processor, except wire transfers, which take longer to clear. We only accept payment methods registered in your own name, and we will not process any deposit until your identity and a recent utility bill have been verified. A minimum deposit of 10 GBP qualifies you for our welcome offer, while any other deposit bonus requires a minimum of 20 GBP or its equivalent.

Withdrawals

Every SlotStars withdrawal is processed on a closed-loop basis, meaning funds return to the same method used for your deposit wherever technically possible: Visa, Mastercard, Maestro, PayPal, Paysafe, Apple Pay or wire transfer. Where your original deposit method cannot accept payouts, we require full verification of an alternative method held in your own name before we release funds. There is no cap on the number of SlotStars casino withdrawal requests you may submit in a day, week or month; an individual transaction limit is set when you register, and you can request a different limit by emailing our support team. We charge 10 GBP on wire transfers below 500 GBP, and no fee above that threshold; card and e-wallet withdrawals are free of charge. If we cannot process your withdrawal because no valid alternative details are on file, we return the funds to your bankroll after 7 days. Customer funds are held in a segregated players account at Barclays, meeting the Gambling Commission's medium level of player fund protection.

Processing and Pending Times

We aim to process the vast majority of withdrawal requests within a few hours, and funds are released to you as soon as processing is complete. Wins of 5,000 GBP or more, along with jackpot wins, may take longer while we complete our verification checks. If your win originates from a deposit that has not yet cleared, we will hold processing until that deposit is confirmed; should the funds fail to arrive within 24 hours, we reserve the right to cancel any winnings generated from that transaction.

Bonuses and Promotions

Our SlotStars no deposit bonus and welcome offers are subject to specific terms displayed at the time of the promotion. New players who deposit 10 GBP qualify for 125 free spins on Big Bass Bonanza, each valued at 0.10 GBP, credited automatically and usable only on that title. Wagering on free-spin winnings is set at 10x, and only slot games count towards that requirement. The maximum stake while wagering is 10% of your free-spin winnings, subject to a floor of 0.10 GBP and a ceiling of 5 GBP, whichever is lower. Every SlotStars bonus and free-spin win carries 10x wagering on the total credited amount, while free bingo ticket winnings carry no wagering requirement and post directly to your real balance.

We refresh our Daily Picks selection every day, offering a personalised set of promotions that may vary by player and can disappear if your account activity changes before the timer expires. Any SlotStars promo code or SlotStars bonus code advertised through our marketing channels is subject to the same wagering and eligibility rules described in this section. Your real balance is always used before any bonus balance, and only one bonus wagering requirement is active at a time. Non-deposit bonuses, free spins, free bets and golden chips are capped at 100 GBP or twice the bonus value, whichever is greater, and must be wagered within 24 hours of being credited.

VIP Lounge

Our VIP Lounge rewards loyal players across six tiers: Bronze, Silver, Gold, Platinum, Diamond and Red Diamond. Levels are recalculated automatically on the first day of each month based on points earned the previous month, and every player starts at Bronze. Diamond and Red Diamond tiers are invitation-only. Points accrue at different rates depending on the game played, and unused points expire after 180 days if not converted. We may adjust your level manually based on play patterns, and any self-imposed limitation forfeits pending bonuses, cashback and VIP points.

Games and Providers

We offer more than 1,000 slot titles among 1,894 games in total, sourced from leading studios including NetEnt, Pragmatic Play, Play'n GO, Big Time Gaming and Evolution. Our SlotStars live casino features blackjack, roulette, baccarat and game shows streamed from Evolution and Extreme Live Gaming. Our library also includes bingo, table games, video poker, scratch cards and specialty titles, all available through our Slot Stars casino app or desktop browser.

Responsible Gambling

We are committed to safer gambling and provide deposit limits, time-outs and self-exclusion tools within your account settings. If you feel your play is becoming a concern, we encourage you to contact our support team so we can help you set appropriate controls.

Complaints and Dispute Resolution

We handle complaints through live chat, email and phone, alongside a comprehensive FAQ section. Escalated complaints receive a decision from a manager or supervisor within 96 hours. If a gambling dispute remains unresolved, it may be referred to eCOGRA, our approved Alternative Dispute Resolution provider under the UK Gambling Commission. These terms are governed by the laws of England, and the English courts hold exclusive jurisdiction over any dispute arising from your use of our services.

Contact Us

For general enquiries, reach our support team at support@slotstars.com, available via live chat between 06:00 and 00:00 GMT. For data protection matters, please contact dpo@slotstars.com. We reserve the right to amend these Terms and Conditions at any time, and continued use of our services after changes are published constitutes your acceptance of the revised terms.