SlotStars Privacy Policy

At SlotStars, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or otherwise interact with our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data. By creating a SlotStars account or using the SlotStars casino app, you agree to the practices described below.

Who We Are

SlotStars is operated by Skill on Net Ltd, a company registered in Malta under registration number C50024, with its business address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Deposit and withdrawal processing for the SlotStars casino is supplied by Skill On Net Limited, registered number 14264775, Suite A, 4-6 Canfield Place, London NW6 3BT, United Kingdom. We operate under a licence issued by the Gambling Commission of Great Britain, account number 39326, and only players located in Great Britain are permitted to play with us.

Information We Collect

We collect information about you at several stages of your relationship with us, including when you complete SlotStars register forms, make a SlotStars deposit, request a SlotStars withdrawal, or contact our support team. The categories of data we process include:

• We collect identity data such as your full name, date of birth, residential address and copies of identification documents required for age and identity verification.
• We collect contact details such as your email address and telephone number, used for account communication and for SlotStars login recovery.
• We collect financial data connected to your chosen deposit and withdrawal methods, including Visa, Mastercard, Maestro, PayPal, Paysafe, Paysafecard, Apple Pay and wire transfer details, along with recent utility bills used to verify ownership of payment methods.
• We collect gaming activity data, including your bets, wins, session history, bonus usage and VIP Lounge points, so we can operate the SlotStars casino bonus and loyalty programmes accurately.
• We collect technical data such as your IP address, device type, browser information and log-in timestamps whenever you access the SlotStars casino app or our desktop and mobile site.
• We collect communications you send us, such as live chat transcripts, emails and phone call notes, to resolve queries and complaints.

How We Use Your Data

We use the information we collect for a number of legitimate business and legal purposes. We process your data to open and manage your account, to verify your identity in line with anti-money laundering and safer gambling obligations, and to process every SlotStars deposit and SlotStars withdrawal you request. We also use your data to administer promotions such as SlotStars free spins, SlotStars bonus codes, and any SlotStars no deposit bonus offers you may qualify for, and to manage your progress within our VIP Lounge programme.

We use your contact details to send account notifications, security alerts and, where you have consented, marketing communications about new SlotStars bonus offers, tournaments and Daily Picks promotions. You can withdraw marketing consent at any time by updating your account preferences or by emailing support@slotstars.com. We also rely on your data to detect and prevent fraud, to comply with our licence conditions, and to respond to regulatory or law enforcement requests.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to provide the SlotStars casino services you have signed up for; legal obligation, to meet our licensing, anti-fraud and anti-money laundering duties; legitimate interest, to improve our games, security and customer support; and consent, where you have opted in to receive marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties who help us deliver our services, including:

• We share data with payment processors and banking partners, including Barclays, where customer funds are held in a segregated players account meeting the Gambling Commission's medium protection level.
• We share data with identity verification providers to confirm your age, identity and address before you can deposit or withdraw funds.
• We share data with our game providers, including NetEnt, Evolution, Pragmatic Play and other studios featured across SlotStars slots and SlotStars live casino tables, strictly for game functionality and fairness monitoring.
• We share data with regulators such as the Gambling Commission and with eCOGRA, our approved alternative dispute resolution provider, when required.
• We share data with IT service providers, fraud prevention services and professional advisors bound by confidentiality obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the SlotStars casino app to keep you signed in, remember your preferences, analyse site traffic and personalise the SlotStars bonus offers shown to you. You can manage cookie settings through your browser at any time, though disabling certain cookies may affect your ability to use some features, including SlotStars casino login functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, regulatory and accounting obligations. Financial records connected to deposits, withdrawals and bonus activity are typically retained for at least five years in line with anti-money laundering requirements, even after account closure.

Your Data Protection Rights

We recognise your rights under UK data protection law, and you may contact us at any time to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request erasure of your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing, including direct marketing.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact our data protection officer at dpo@slotstars.com. We aim to respond to all requests within the statutory timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office.

Data Security

We use encryption, secure servers and access controls to protect the personal and financial information you provide, whether you play through our desktop site, mobile browser or SlotStars casino app on iOS and Android. Despite these measures, no method of transmission over the internet is entirely secure, and we encourage you to keep your SlotStars login credentials confidential and to use a strong, unique password.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from anyone under the legal gambling age, and any account found to belong to a minor will be closed immediately, with funds handled in accordance with our terms and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will notify you of material changes through your registered email address or via a notice on our site. Your continued use of SlotStars after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to our support team at support@slotstars.com, or contact our dedicated data protection officer at dpo@slotstars.com for privacy-specific requests.