SlotStars Responsible Gaming

At SlotStars, we want every visit to SlotStars Casino to remain an enjoyable form of entertainment. We are committed to promoting responsible gaming and to giving you the tools you need to stay in control of your play. This page explains the safeguards we have built into SlotStars Casino, how you can set your own limits, and where to find independent support if gambling stops being fun.

Our Commitment to Responsible Gaming

We hold a licence from the Gambling Commission of Great Britain (account number 39326), and responsible gaming obligations sit at the core of how we operate SlotStars Casino. We design our promotions, our VIP Lounge and our game selection with player protection in mind, and we regularly review our policies to make sure they reflect best practice across the industry.

We only accept players from Great Britain, and we verify identity and address details before any deposit or withdrawal is processed. This lets us apply responsible gaming checks consistently across every SlotStars login and every transaction made on our platform, whether through our website, our iOS app or our Android app.

Age Verification

We do not permit anyone under the age of 18 to register an account or gamble on SlotStars Casino. As part of our onboarding process, we verify your identity and may request a copy of a recent utility bill before you can deposit or play. If we have any reason to suspect that an account belongs to a minor, we suspend the account immediately and carry out further checks.

Setting Limits on Your Account

We give you several tools to help you manage your time and spending when you play at SlotStars Casino. You can adjust the following limits at any time from your account settings, and any request to lower a limit takes effect immediately, while a request to raise a limit is subject to a cooling-off period.

Deposit limits — daily, weekly or monthly caps on how much you can add to your account
Wager limits — a maximum amount you can stake within a set period
Loss limits — a ceiling on the net losses you are prepared to accept over a chosen timeframe
Session time limits — reminders or automatic logouts after a set period of play

We recommend reviewing these limits regularly, particularly after any change in your personal or financial circumstances. Our support team can talk you through the process if you are unsure how to apply a limit after your SlotStars Casino login.

Time-Out and Self-Exclusion

If you feel you need a break, we offer a short-term time-out feature that temporarily suspends your account for a period of your choosing, typically between 24 hours and six weeks. During a time-out, we will not send you marketing communications and your account will not be accessible via the SlotStars app or the desktop site.

For players who need a longer break, we offer self-exclusion for a minimum of six months, up to a maximum of five years. Once self-exclusion is activated, we close the account, remove access to bonuses, cashback and any personal offers, and we do not accept new registrations from you for the duration of the exclusion period. Any accrued VIP Lounge points are removed and the account level is reset to the lowest tier, in line with our bonus policy. We also participate in industry-wide self-exclusion schemes such as GAMSTOP, which covers all UK-licensed operators, so a request made through GAMSTOP will also apply to your SlotStars Casino account.

Reality Checks and Account Activity

We provide reality check pop-ups that show you how long you have been logged in, helping you keep track of your session before deciding whether to continue playing. Your account history, including deposits, withdrawals and wagering activity, is always available to you, so you can review your play at SlotStars Casino whenever you wish.

We also monitor account behaviour for signs that may indicate a player is at risk. Where our team identifies unusual patterns of deposit, withdrawal or wagering activity, we may reach out to check on your wellbeing, and in some cases we may apply temporary restrictions to protect you while we complete a review.

Recognising the Signs of Problem Gambling

We encourage you to reflect honestly on your gaming habits. You may want to consider setting a limit or taking a break if you notice any of the following:

You spend more time or money gambling than you originally intended
You chase losses by depositing more funds than planned
Gambling is affecting your work, relationships or finances
You feel anxious, irritable or preoccupied with gambling when you are not playing
You borrow money or sell possessions to fund your gambling

If any of this sounds familiar, we strongly encourage you to use our deposit, loss or wager limit tools, or to consider a time-out or self-exclusion period through your SlotStars Casino account.

Support Organisations

We work alongside independent organisations that specialise in supporting people affected by problem gambling. These services are free, confidential and available whether or not you hold an account with us:

GamCare – national helpline and support service for problem gambling in the UK
GambleAware – information, advice and treatment options for people affected by gambling harm
GAMSTOP – free self-exclusion scheme covering all UK-licensed gambling websites
Gamblers Anonymous – peer support meetings for people who want to stop gambling

We also make free filtering software available, such as parental control tools, which can be installed on shared devices to prevent unauthorised access to gambling websites, including SlotStars Casino.

Responsible Gaming and Our VIP Lounge

Our VIP Lounge rewards loyal play, but we apply the same responsible gaming standards to every level of the programme. Benefits at Platinum, Diamond and Red Diamond level, including cashback, personal account managers and event invitations, are subject to initial and ongoing assessment of a player's financial circumstances. If you request a limitation on your account, any SlotStars Casino bonuses or personal offers extended to you beforehand are forfeited, and accrued VIP points can be removed with your level reduced to the lowest tier.

Account Verification and Financial Checks

As part of our responsible gaming and anti-fraud measures, we verify identity documents, proof of address and, where relevant, source of funds before allowing certain deposits, withdrawals or bonus offers. These checks help us confirm that a SlotStars Casino account is being used responsibly and by its rightful owner, and they support the wider protections described on this page.

Contact Us

If you have questions about any of the tools described here, or if you would like help setting a limit, arranging a time-out or beginning self-exclusion, our support team is available by live chat, e-mail and phone between 06:00 and 00:00 GMT. You can reach us at support@slotstars.com, and for data protection related enquiries you can write to dpo@slotstars.com. We are here to help you enjoy SlotStars Casino safely, and we will always treat your enquiry with care and confidentiality.

Content updated: September 15, 2026